This Privacy Policy explains how Clue Search Puzzles handles information when you visit cluesearchpuzzles.com, contact us, subscribe to our newsletter, or purchase a product.

Information we collect

We receive information you choose to provide, such as your name, email address, contact messages, and the details needed to process an order. Order records may include billing information, products purchased, payment status, and transaction references. If you create an account, we also receive the information needed to manage that account.

Our website and third-party services may collect technical information, including your IP address, browser and device details, pages visited, and interactions with the site. Cookies and similar technologies may be used for these purposes. Some of this information can identify you or be associated with your device.

How we use information

We use information to operate the website, process purchases and provide downloads, respond to questions, manage newsletter subscriptions, understand how visitors use the site, protect against misuse, and meet legal and recordkeeping obligations.

Orders and payments

Our shop uses WooCommerce. Payment services process purchases, and information needed to complete a transaction is shared with the payment provider you use at checkout. Payment providers handle information under their own privacy policies. Please do not send payment-card details or passwords through our contact form or email.

Newsletter and contact messages

If you subscribe to our newsletter, your subscription information is used to send email updates. We use EmailOctopus to manage newsletter subscriptions. You can unsubscribe through the link in a newsletter email or contact us for help. Order-related messages and replies to your requests are separate from newsletter emails.

When you contact us, we use the information in your message to respond and provide support.

Cookies and analytics

Cookies are small files stored on your device. They can help website features work, remember preferences, and measure site usage. We use Google Analytics to understand visitor activity, including page visits and interactions such as file downloads.

You can manage or delete cookies through your browser settings. Blocking some cookies may affect website features. Browser cookie settings do not necessarily stop every form of data collection.

Advertising and third-party services

Some pages display advertising. Advertising partners may use cookies or similar technologies to collect information about your device, browsing activity, and interactions with ads. Depending on the service and its settings, this information may be used to select ads, personalize advertising, and measure performance.

Our website also relies on service providers for hosting, payments, email delivery, analytics, and other functions. These services receive information needed for their roles. Their own privacy policies explain how they handle information they collect. Embedded content and links to other websites may involve additional third-party data collection.

Other disclosures

Information may be disclosed when required by law, in response to a lawful request, or to protect against fraud, misuse, or threats to the security of the website.

Keeping information

Retention depends on the type of information and its purpose, including order fulfillment, customer support, subscription management, security, and legal recordkeeping. Some information may also remain in service-provider records or backups. Contact us if you have a question about a particular record or would like to request its deletion.

Your choices and requests

You can choose not to submit information through optional forms and can unsubscribe from newsletters. Depending on your location and applicable law, you may also have rights to access, correct, delete, or receive a copy of your personal information, or to object to or restrict certain uses.

To make a privacy request, email admin@cluesearchpuzzles.com. We may need to verify your identity before responding. Some records may need to be retained to meet legal obligations.

Children and printed puzzles

Parents and teachers can download puzzles for offline use. Completing a printed puzzle does not require a child to provide personal information to us. If you believe a child has submitted personal information through the website, please contact us so we can investigate and address the concern.

Security

No website, storage system, or method of transmission can be guaranteed completely secure. Avoid including sensitive information in contact messages, and keep your account credentials private.

Changes to this policy

We may update this policy as our website and practices change. Updates will be posted on this page.

Contact us

For questions about this policy or your personal information, email admin@cluesearchpuzzles.com.